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FAQ for Flickr members about our payment processor migration

Flickr is currently in the process of changing payment processors from Braintree and Digital River to Stripe. 

 

What does this mean?

All new subscriptions are being handled by Stripe.
If you have a current Pro subscription, there is no action needed. Your renewal will automatically process with Stripe; however, if you update your payment method before your renewal date, this will automatically migrate your account to Stripe.

What information is being transferred to Stripe, exactly?

Information about your Flickr Pro subscription, including your payment details, will be securely transferred to Stripe when your account is migrated. This is to ensure that there’s no interruption of your Pro membership. For security reasons, Flickr is never in possession of your full payment details.

Will my account be safe if I cancel the automatic renewal on my subscription?

Canceling your subscription in your account settings effectively ends auto-renewal. Your account will remain Pro until the date you see in your account settings. After this date you can sign up for Pro again to ensure there is no lapse. Rest assured that your content is not immediately deleted should there be a short lapse in Pro status on your account.

I changed my billing information and now see a $0 transaction - what does that mean?

If you are seeing a $0 transaction within your subscription history, don't worry! It means your account has successfully been migrated to Stripe. We need to verify that the card is valid and the bank will allow it to be authorized, thus the $0 authorization. Your Flickr Pro subscription will officially be charged on its renewal date. There is no further action needed.

Can I use PayPal on Stripe?

At this time we no longer support PayPal for new Pro subscriptions. You can read more about the recent change here.

If you'd like to use PayPal, you may be able to use your Android or iOS device to purchase a Pro subscription through the Flickr app. Depending on your location, Apple & Google may support PayPal as a payment method. 

If you have any more questions, please contact the Flickr Hero team - we’re happy to help. 

 

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