Use the following steps and information to help fix upload issues with the Flickr app, whether you're using Auto-Uploadr, or if you're manually uploading your photos and videos.
Important info about Auto-Uploadr
- If you force quit the Flickr app (iOS), the Auto-Uploadr will pause.
- Only items from your default photo and video folder will be uploaded.
- Only unique items that haven't been uploaded before get backed up.
- The files to be uploaded need to meet our supported upload requirements.
- A stable internet connection is necessary to upload large files.
'Uploadr Processing' If you are seeing this message, it is likely due to a video being processed. One video is like uploading hundreds of photos at once. Additionally, videos need to be optimized for viewing after they're uploaded, which factors into the 'processing' time. Don't be alarmed if it takes 30 minutes to an hour per video. While videos are being processed we suggest keeping your app open for faster uploading time.
It’s also worth noting that WIFI speed/ using cellular data can also impact upload times.
Steps to fix most upload problems
Check if the problem is resolved before moving from one step to the next.
Force-close the Flickr app.
iOS: To completely shut down an app, including any background services it may be using:
- Open the App Switcher.
- Swipe right to find the app.
- Swipe up on the app.*
*For older iPhones, you may need to double-tap the Home button & scroll through until you see Flickr, then swipe up.
Android: To completely shut down an app, including any background services that it may be using:
- Open your device's Settings app.
- Tap Apps & Notifications and then the app. If needed, tap App info before the app.
- Tap Force Stop.
Update the Flickr app
We often identify issues quickly and push the fix through an app update.
If you're not using the current version of Flickr, go grab the latest build in your device's app store.
Update your operating system
Flickr is designed to work best on the current version of mobile device operating systems. If you're running an old version of the OS, Flickr may not function properly.
Use a stable connection
An unstable or slow internet connection will cause the upload to boot out or fail.
- If you're having trouble with mobile data, switch to a wifi connection (or visa versa).
- For Auto-Uploadr - update your settings to use both WIFI and cellular data.
Avoid accessing Flickr from other mobile devices
During the upload process, if you try to access Flickr from another mobile device, it can interrupt the upload stream.
Enable Background Refresh (iOS only)
Background Refresh on iOS helps Flickr upload content while the app isn't front and center. Here's how to enable it:
- Tap the iOS Settings app.
- Tap General.
- Tap Background App Refresh.
- Slide "Background App Refresh" to the right, so it's enabled.
- Locate "Flickr," then slide the toggle to the right.
Interact with the app regularly (iOS only)
In order for iOS to consider the app "active," you have to occasionally interact with it. If you're planning to leave Flickr in the background indefinitely, make sure to open the app once a day and interact with it for a few minutes to trigger the Auto-Uploadr.
Important Information about Video Uploads
- The upload limit for a video file is 1GB, so make sure your videos are smaller in size.
- Video uploads are not allowed on accounts with safety level set to restricted.