*This feature is available to Flickr Pro's only.
This article is intended for troubleshooting issues with the Auto-Uploadr – a feature exclusive for Pro users. Learn more about it here: About the Auto-Uploadr in the Flickr app.
Having trouble manually uploading? Troubleshooting Manual Uploading issues (Flickr app).
Important information to know before you start troubleshooting...
- If you are seeing the message “Uploadr Processing”, it is likely due to videos being processed. One video is like uploading hundreds of photos at once.Videos need to be optimized for viewing after they're uploaded, which also factors into the processing time. It can take 30 minutes to an hour depending on video size. While videos are being processed we suggest keeping your app open for faster uploading time.
- The upload limit for a video file is 1GB, so make sure your videos are smaller in size. Video uploads are not allowed on accounts with safety level set to restricted.
- Only unique items that haven't been uploaded before get backed-up. (Transferring photos from an old phone to a new phone can cause duplications as the Uploadr sees them as new items.)
- Only items from your device's default photo & video folder will be uploaded.
Troubleshooting Steps for the Auto-Uploadr
Please try each suggested troubleshooting step in order and check to see if the issue is resolved before moving on.
Check the file format & size
Check the items you are trying to upload meet our upload requirements listed here: Flickr upload requirements.
Note: HEIC/ HEIF file formats are not currently supported. If you are using the Auto-Uploadr on an iOS device it will automatically convert these files to JPG which does impact the processing time. The Uploadr for Android does not do this currently, therefore, these files will need to be manually converted before upload. In order to improve uploading efficiency, we recommend disabling the HEIC/HEIF settings on your device if it is currently turned on.
Check you have permissions enabled
These steps ensure your device permissions are set to allow Flickr to access your photos & videos. Instructions listed here: Enable permissions for the Flickr App.
Trash the Flickr app’s cache
For instructions on how to trash your app’s cache see: Clear the cache for your Flickr app.
Update the Flickr app
We often identify widespread issues quickly and push a fix through an app update. If you're not using the current version of the app, go grab the latest build in your device's app store.
Update your operating system
Flickr is designed to work best on the current version of your mobile device’s operating system. If you're running an old version of the OS, Flickr may not function properly.
Use a stable connection
A stable internet connection is necessary to upload large files. An unstable or slow internet connection will cause the upload to boot out or fail. Avoid switching back & forth from different connections to ensure smooth uploading.
Interact with the app regularly
In order for the app to be considered "active," you have to occasionally interact with it. If you're planning to leave Flickr in the background indefinitely, make sure to open the app once a day and interact with it for a few minutes to trigger the Auto-Uploadr.
Still, having trouble?
If you continue to have issues after trying the above troubleshooting options, please contact us here.