Troubleshoot Mobile Log In Issues

Incorrect Email 

This indicates that the email address entered is incorrect. Below are a few common causes:

• You may be trying to log in with the wrong or not a primary email address.
• The account you're trying to log in to has been deleted.
• The confirmation process was not completed when creating the account.

Incorrect Password 

Getting an "invalid" error is an indication that the password being entered is somehow incorrect.  Below are a few common causes:

• Your fields might be automatically filled in with outdated information from your password manager. To address this, make sure you're entering your password directly from your keyboard. 
• The first letter of your password might be auto-capitalized leading to an invalid password.
• There might be unwanted spaces in your password. To prevent this, try manually entering the password rather than using copy & paste.

If you still get an invalid password or you're not sure you're using the correct password, tap “I forgot my password” to receive a password reset email.

“Oops, something went wrong” error message

This error usually means there is a connection problem.

• Check that you have a stable internet connection.
• Try signing in again.

Note: If the error continues, please check our detailed article on fixing the “Oops, something went wrong” error for more solutions.